Lorikeet

What is Lorikeet?

Lorikeet is a universal AI concierge that resolves customer issues across chat, email, voice, and SMS channels. It directly tackles complex problems by working within your existing systems to deliver complete solutions rather than simple deflections.

Top Features:

• System integration: connects with your tools like Zendesk, Stripe, and internal APIs to perform actions directly.
• Multi-channel support: handles customer requests across chat, email, voice, and SMS with consistent quality.
• Workflow execution: follows your standard operating procedures from simple tasks to complex 40-step processes.
• Smart escalation: recognizes when to involve human agents and provides them with contextual information.

Use Cases:

• Customer service automation: resolves appointment rescheduling, delivery changes, and reservation modifications automatically.
• Financial operations: processes refunds, handles payment issues, and manages subscription changes efficiently.
• Healthcare support: manages medication deliveries and patient inquiries with precision and compliance.
• Technical troubleshooting: guides users through complex technical issues including blockchain transactions.

Who Can Use Lorikeet?

• Customer experience teams: looking to improve response times and satisfaction scores without adding headcount.
• Healthcare providers: needing to manage high volumes of patient inquiries with personalized care.
• Financial services: requiring accurate handling of sensitive payment and account issues.
• Hospitality businesses: wanting to streamline booking modifications and guest services.

Pricing

• Start ($1,500/month, paid annually): 18,000 credits/year for SMBs with 5k tickets/mo; chat/email/SMS resolution.
• Scale ($4,000/month, paid annually): 48,000 credits/year for high-growth (5-20k tickets/mo); lower rates.
• Enterprise (Custom): Custom credits/year for 20k+ tickets or complex needs; dedicated team.

Pros and Cons

Pros:

• Resolution speed: achieves 97% faster resolution times compared to traditional support methods.
• Accuracy: maintains 97% accuracy rate when handling complex customer issues.
• CSAT improvement: increases customer satisfaction scores by 30 percentage points on average.
• Complete resolutions: finishes tasks end-to-end instead of just directing customers elsewhere.

Cons:

• Implementation effort: requires integration with existing systems and workflow configuration.
• Training needs: must be taught your specific SOPs and business rules to function effectively.
• Cost consideration: as a premium solution, may require significant investment for full deployment.

FAQs:

1) How does Lorikeet differ from standard chatbots?

Unlike chatbots that simply retrieve information, Lorikeet actively executes tasks within your systems to completely resolve customer issues.

2) Can Lorikeet handle complex multi-step processes?

Yes, it executes workflows ranging from simple three-step forms to elaborate 40-step refund procedures with precision.

3) Does Lorikeet work with our existing tools?

Lorikeet integrates with platforms like Zendesk and Stripe, plus custom internal APIs to work within your current tech stack.

4) How quickly can we see results after implementing Lorikeet?

Companies report immediate improvements, with response times dropping from 30 minutes to under 1 minute after deployment.

5) Will Lorikeet replace our human support team?

It's designed to handle routine issues while freeing your team for complex problems, allowing growth without increasing headcount.