Reception.ai

What is Reception.ai?

Reception.ai is an AI phone receptionist for small businesses, built by ElevenLabs on its ElevenAgents platform. It answers inbound calls day and night, responds to questions about your services and hours, books appointments into your calendar, and texts confirmations. Setup takes minutes because it learns your business by reading your website.

Top Features:

• 24/7 call answering: natural sounding voices pick up every call in over seventy languages.
• Appointment booking: callers schedule, move, or cancel bookings against real staff availability.
• Call records: every conversation produces a summary, transcript, and recording for follow up.

Use Cases:

• Home services: plumbers and electricians capture jobs while they are busy on site.
• Salons and studios: clients book and reschedule by phone without interrupting ongoing appointments.
• After hours coverage: calls that arrive overnight or on weekends still turn into bookings.

Who Can Use Reception.ai?

• Small business owners: replace missed calls and voicemail with a receptionist that never sleeps.
• Professional services firms: law and accounting offices route urgent requests and screen new enquiries.
• Real estate teams: agents on viewings still respond to buyer and tenant calls promptly.

Pricing

• Basic ($29 monthly): 75 call minutes, one phone number, and Google Calendar integration.
• Plus ($79 monthly): 275 minutes included, three phone numbers, and three simultaneous calls.
• Premium ($199 monthly): 1000 minutes, five numbers, three receptionists, and ten concurrent calls.

Pros and Cons

Pros:

• Quick setup: it reads your website and is taking calls within a few minutes.
• Voice quality: the ElevenLabs voices sound natural, so callers rarely notice a bot.
• Free trial: fourteen days with full features and no credit card required.

Cons:

• No free plan: after the trial ends every plan costs money each month.
• Minute caps: busy phone lines will hit overage charges on the cheaper plans.
• Limited integrations: calendar sync centres on Google, with Zapier and webhooks otherwise.

FAQs:

1) Is there a free trial?

Yes, new accounts get fourteen days with thirty minutes and full features.

2) Which languages does it speak?

It detects the caller's language automatically and speaks over seventy languages.

3) Can it book into my calendar?

Yes, it checks staff availability and syncs bookings with Google Calendar.

4) Who makes the product?

It is built and run by ElevenLabs on its ElevenAgents voice platform.

5) What if minutes run out?

Extra usage is billed per credit, cheaper on higher plans.