DobroDesk

What is DobroDesk?

DobroDesk is a customer support desk that pulls email, website chat, WhatsApp, Telegram, and social messages into one shared inbox. AI answers routine questions from approved help content, drafts replies for review, and books appointments, while billing, privacy, and uncertain cases go to a teammate with the full conversation history attached.

Top Features:

• Shared inbox: assign owners, add private notes, and route each request to teams.
• Reply modes: choose automatic approved answers, reviewed AI drafts, or manual replies.
• Booking workflows: show open times from Calendly or Google Calendar inside chat.

Use Cases:

• Billing questions: keep invoices, VAT queries, and payment confirmations with clear owners.
• Appointment booking: let visitors pick a service and confirm a time in chat.
• SaaS support: answer product questions from help articles and escalate renewal issues.

Who Can Use DobroDesk?

• Small support teams: share one inbox without paying extra for every added teammate.
• Ecommerce stores: answer delivery and payment questions with connected Stripe payment data.
• Service businesses: handle bookings and follow-ups inside the same ongoing customer conversation.

Pricing

• Base plan (€19 per month): 300 accepted conversations, unlimited teammates, and AI replies all included.
• Conversation pack (€24 each): adds up to 1,000 more accepted conversations at a flat rate.
• Add-ons (from €5 per month): voice minutes, phone numbers, and a public Help Center are billed separately.

Pros and Cons

Pros:

• Unlimited teammates: pricing follows conversations, so growing teams avoid paying per-seat fees.
• Careful AI: billing, privacy, and security questions always go to a person.
• Many channels: email, chat, WhatsApp, Telegram, and social messages share one inbox.

Cons:

• No free plan: the base fee applies every month, even at very low volume.
• Integrations in progress: the Gmail and Shopify connections are still listed in development.
• Voice costs extra: phone numbers and voice minutes are billed as separate add-ons.

FAQs:

1) Can I keep my support email?

Yes, connect the address customers already know and choose which inbox receives it.

2) Does AI reply without checks?

AI replies need approval by default, and you can set limits for each widget.

3) Do I need another knowledge tool?

No, it uses its own approved articles, with Notion or Confluence as optional sources.

4) How is usage billed?

You pay a monthly base fee plus flat packages above 300 accepted conversations.

5) Can it translate messages?

Yes, it detects incoming languages and translates conversations or reply drafts.