Tidio

What is Tidio?

Tidio is an AI-powered customer service platform that automates up to 67% of support conversations across chat, email, and social media in 12 languages. It combines AI technology with help desk tools to deliver instant responses to customer inquiries.

Top Features:

• Lyro AI Agent: resolves 67% of customer inquiries automatically using your support content knowledge base.
• Multichannel inbox: manages conversations from chat, email, social media, and other platforms in one place.
• Seamless human handoff: transfers complex issues to human agents while preserving conversation context.
• Detailed analytics: tracks performance metrics and identifies trends to optimize support operations.

Use Cases:

• Customer support automation: handles repetitive inquiries to free up human agents for compl...