eesel.ai

What is eesel.ai?

eesel.ai is an AI-powered customer support solution that helps service teams automate responses, triage tickets, and provide instant answers. It learns from your existing content and integrates with various helpdesks to handle support conversations while maintaining your brand's voice.

Top Features:

• AI agent automation: handles frontline support autonomously with an 81% resolution rate across channels.
• One-click integration: connects with popular platforms like Zendesk, Freshdesk, and Confluence within minutes.
• Customizable AI behavior: controls how the AI communicates, acts, and when it needs to involve human agents.
• Sandbox testing: simulates performance on past tickets to identify gaps before full deployment.

Use Cases:

• Support automation: resolves routine customer inquiries automatically while preserving your brand voice.
• Agent assistance: provides draft replies and guidance to help agents respond more quickly.
• Ticket management: tags, routes, and closes tickets based on customizable rules.
• Knowledge access: creates an AI teammate that staff can chat with to find information quickly.

Who Can Use eesel.ai?

• Customer service teams: from small operations handling 50 tickets to large teams processing thousands monthly.
• Support managers: looking to improve response times and consistency across their team.
• Online businesses: needing 24/7 customer support through website chat widgets.
• New support agents: who need quick access to company knowledge during onboarding.

Pricing

• Team ($299/month): For teams starting with AI. Train on website/docs. AI Copilot, Slack. Up to 3 bots, 1,000 tickets/mo.
• Team ($239/month, billed annually): Popular. Same as monthly. Save 20%. Up to 3 bots, 1,000 tickets/mo.
• Business ($799/month): Everything in Team + AI Agent, past tickets, MS Teams, triage, EU residency. Unlimited bots, 3,000 tickets.
• Business ($639/month, billed annually): Same as monthly. Save 20%. Unlimited bots, 3,000 tickets/mo.
• Custom: Everything + multi-agent workflows, API calls, custom integrations/security. Unlimited tickets. Contact Sales.

Pros and Cons

Pros:

• Fast ROI: pays for itself within two months according to company data.
• Enterprise-grade security: offers end-to-end encryption with no data used for AI training.
• Multi-channel support: works across email, live chat, and tickets in various helpdesks.
• Natural-sounding responses: learns your tone to avoid robotic-sounding support interactions.

Cons:

• Learning curve: requires time to train on existing content for optimal performance.
• Complex setup for complex needs: may need customization for specialized support workflows.
• Human oversight still needed: cannot completely replace human judgment for all scenarios.

FAQs:

1) How long does it take to implement eesel.ai?

Most teams can get started in under an hour with one-click integrations to your existing support tools.

2) Will eesel.ai sound like a robot when talking to customers?

No, it learns from your previous support interactions to match your team's tone and style.

3) Can I control what types of issues the AI handles automatically?

Yes, you can fully customize which inquiries get AI responses and which need human attention.

4) Is my customer data safe with eesel.ai?

eesel.ai encrypts all data and contractually guarantees your information won't be used to train AI models.

5) Can I try eesel.ai before committing?

The platform offers sandbox testing where you can simulate how it performs on your past support tickets.