Hiver

What is Hiver?

Hiver is an agentic customer service platform that turns Gmail into a shared helpdesk. Teams manage support emails, chats, and tickets right inside their inbox. With AI agents, automation, and collaboration tools, Hiver helps support teams resolve customer requests faster across multiple channels without switching apps.

Top Features:

• Shared inboxes: teams handle support, orders, and service emails together from one place.
• AI agents: autonomous agents resolve multi-step tickets with full conversation context.
• Omnichannel support: manage email, live chat, and help center from a single view.

Use Cases:

• Customer support: resolve incoming tickets quickly while keeping the whole team aligned.
• Internal help desks: handle HR, IT, and finance requests from shared mailboxes.
• Order management: track and reply to order questions without losing message history.

Who Can Use Hiver?

• Support teams: teams that want to manage tickets without leaving Gmail.
• Small businesses: companies needing simple shared inboxes without a heavy help desk.
• Enterprises: larger teams that need omnichannel support with reporting and automation.

Pricing

• Free ($0): shared inbox, ticketing, and email, chat, and help center channels.
• Growth ($25/user/month): automation, analytics, and collaboration features for growing support teams.
• Pro ($55/user/month): advanced reporting, integrations, and workflow tools for busy teams.
• Elite ($85/user/month): full feature set with priority support for large operations.

Pros and Cons

Pros:

• Familiar interface: works inside Gmail, so teams need almost no training.
• Free plan: a forever-free tier lets small teams start at no cost.
• AI automation: agents and workflows cut down on repetitive support tasks.

Cons:

• Gmail focus: the core product is built around Google Workspace users.
• Seat minimums: paid plans require at least two seats to start.
• Cost at scale: per-user pricing can add up for bigger teams.

FAQs:

1) Does Hiver work with Gmail?

Yes, it turns Gmail into a full helpdesk through a Chrome extension and shared inboxes.

2) Is there a free plan?

Yes, a forever-free plan includes shared inbox, ticketing, and basic support channels.

3) Does Hiver use AI agents?

Yes, AI agents handle multi-step ticket resolution and keep the knowledge base updated.

4) What channels does Hiver support?

It covers email, live chat, a help center, and voice as an add-on.

5) Is there a free trial?

Yes, a seven-day trial of the Elite plan runs without a credit card.