Mixdesk

What is Mixdesk?

Mixdesk is an AI powered customer service and marketing platform that pulls WhatsApp, Instagram, Facebook, TikTok, LINE, Telegram, email, and website chat into one shared inbox. AI agents answer routine questions, qualify leads, and take actions in connected systems, then hand conversations to your team with full context. Replies work in 27 languages.

Top Features:

• Omnichannel inbox: every messaging app, email, and web chat lands in one workspace.
• AI agents: reply from approved knowledge, qualify leads, and look up orders.
• Multilingual replies: built in translation lets one team serve customers in 27 languages.

Use Cases:

• Global support: handle customers across countries and channels without hiring separate regional teams.
• Lead qualification: capture contact details and intent before a salesperson joins the chat.
• Proactive outreach: send marketing messages and follow ups through channels customers already use.

Who Can Use Mixdesk?

• E-commerce brands: answer order and shipping questions around the clock on social apps.
• Support teams: share one customer history instead of switching between messaging apps.
• Service firms: reach overseas customers in their own language and time zone.

Pricing

• Free ($0): unlimited seats, ten connected accounts, and ten conversations for testing.
• Essential ($49 per month): unlimited conversations with automation workflows and marketing outreach.
• Pro ($199 per month): twenty accounts, 5000 AI messages monthly, and AI employees.

Pros and Cons

Pros:

• No seat fees: every plan includes unlimited team members, which keeps costs predictable.
• Wide coverage: the main messaging apps in Asia, Europe, and the Americas are included.
• Real actions: the AI updates CRMs and checks orders rather than only replying.

Cons:

• Tiny free tier: ten conversations run out quickly for any active business.
• AI limits: monthly AI message caps apply, and agents need the Pro plan.
• Setup work: connected API actions need configuration and testing before going live.

FAQs:

1) Which channels are supported?

WhatsApp, Facebook, Instagram, TikTok, LINE, Telegram, email, website chat, and mobile apps.

2) Is there a free plan?

Yes, the free plan has unlimited seats but only ten conversations.

3) Does it charge per seat?

No, pricing depends on connected accounts and AI usage, not team size.

4) Can the AI take actions?

Yes, it looks up orders, checks inventory, and updates contacts through connected APIs.

5) Is there a larger plan?

Yes, the Expert plan adds 30000 AI messages, API access, and custom limits.