Optlo

What is Optlo?

Optlo is AI customer support software that lets you connect your own OpenAI, Anthropic, or Gemini account and pay the provider directly. You train a support agent on your website and help docs, shape replies with visual workflows, and place it on your site as a chat widget with human handoff.

Top Features:

• Own AI account: connect your provider account so token costs carry no vendor markup.
• Visual workflows: design each step the agent takes to collect details and escalate.
• Stripe lookups: answer a verified customer's plan and invoice questions without touching refunds.

Use Cases:

• Ticket deflection: answer repeat help center questions so your team handles harder cases.
• Billing support: share plan details and invoice links while routing refunds to people.
• Night coverage: keep a chat agent answering website visitors around the clock.

Who Can Use Optlo?

• SaaS teams: handle growing support volume without per resolution fees or token markups.
• Small businesses: add a trained support chat to a WordPress site quickly.
• Support leads: tune prompts, models, and workflows over time while tracking agent results.

Pricing

• Trial (free, 7 days): includes AI usage, 500 conversations, and three workflows, no card needed.
• Starter ($19 per month): 500 conversations, one seat, three workflows, $16 monthly billed yearly.
• Growth ($59 per month): 2,000 conversations, three seats, eight workflows, $49 monthly billed yearly.

Pros and Cons

Pros:

• No AI markup: you pay real token costs directly on your own provider account.
• Model choice: mix models from three providers to balance quality, speed, and cost.
• Safe billing: the payments connector cannot charge, cancel, or refund customer accounts.

Cons:

• No free plan: after the seven day trial you need a paid plan.
• Separate AI bill: you manage provider keys and usage costs beyond the subscription.
• Few integrations: only WordPress and Stripe connectors are listed on the site.

FAQs:

1) Which AI providers work?

You can connect OpenAI, Anthropic, or Gemini and pick models per workflow.

2) Is there a free trial?

Yes, seven days with AI usage included and no credit card.

3) Can chats go to a human?

Yes, conversations pass to your team in the same thread with context.

4) What does it learn from?

Your website pages, help docs, knowledge base, and custom notes you add.

5) Is there an enterprise plan?

Yes, a custom plan adds higher limits and priority support through sales.