Auxx.ai

What is Auxx.ai?

Auxx.ai is an open-source AI customer support platform that handles ticket triage, routing, and replies for small businesses. The tool brings email, messaging apps, and Shopify into one shared inbox, then layers AI on top to classify tickets, suggest responses, and trigger refunds or order updates without any code.

Top Features:

• Ticket classification: AI sorts incoming tickets by sentiment, urgency, product, and customer history.
• Workflow automation: set conditional rules to auto-respond, escalate, refund, or close cases.
• Unified inbox: pull email, chat, and Shopify messages into one shared team queue.
• Knowledge base AI: train replies on your articles, FAQs, and past resolved tickets.
• Self-hosted option: install with Docker for full control over data and costs.

Use Cases:

• Shopify support: handle order questions, refunds, and tracking automatically across email and chat.
• SaaS help desks: classify bug reports, route to engineering, and answer billing queries fast.
• Outbound replies: send AI-assisted answers to product feedback, surveys, and onboarding emails.
• Multi-brand teams: manage support inboxes across several stores from one shared workspace.

Who Can Use Auxx.ai?

• Small businesses: teams under ten people who want round-the-clock support without extra hires.
• Shopify merchants: store owners needing fast refunds, order lookups, and product question replies.
• Support managers: leaders who want metrics on resolution time and AI deflection rates.
• Open-source fans: developers who prefer self-hosted tools over closed SaaS platforms.

Pricing

• Free ($0/mo): 1 user, 1 channel, 50 AI completions, 100 outbound emails, and 1GB storage.
• Starter ($14/mo): unlimited users, 3 channels, 500 AI completions, and one knowledge base.
• Growth ($35/mo): unlimited channels, 5,000 AI completions, 50GB storage, and API access.
• Enterprise (custom): includes AI agent, SSO, unlimited API calls, and dedicated SLA support.

Pros and Cons

Pros:

• Open source: self-host the full platform for free under a permissive license.
• Native Shopify hooks: built-in actions cover refunds, order lookups, and product cards.
• Generous free tier: small stores can run real customer support workflows at no cost.

Cons:

• Setup time: self-hosting needs Docker, Postgres, and Node knowledge to deploy properly.
• AI completion limits: heavier usage on lower tiers gets capped quickly each month.
• Younger product: integrations and templates are still being added compared to mature rivals.

FAQs:

1) Can I self-host Auxx.ai?

Yes, the open-source version installs through a single Docker command on your own server.

2) Does Auxx.ai integrate with Shopify?

Yes, native Shopify actions cover refunds, order tracking, and product recommendations from the start.

3) What AI models does Auxx.ai use?

The platform connects to leading AI providers like OpenAI and Anthropic for ticket replies and classification.

4) Is there a free trial for paid plans?

Yes, the Starter and Growth plans include a 14-day free trial with no credit card.

5) Can teams collaborate on tickets?

Yes, shared queues, internal notes, and assignments let agents work tickets together in real time.