Pluno

What is Pluno?

Pluno is an AI support agent built for B2B technical support teams using Zendesk. Unlike tools that only learn from help center articles, Pluno trains on your actual resolved tickets to handle debugging steps, edge cases, and product-specific problems. It resolves complex tickets autonomously when confident and escalates with full context when not.

Top Features:

• Deflection AI: autonomously resolves tickets by learning from past resolved conversations.
• AI Copilot: gives agents instant answers from tickets, Slack, Jira, and docs.
• Escalation Copilot: creates Jira issues with full diagnostic context and syncs updates.

Use Cases:

• Technical Support Teams: automate resolution of repetitive B2B support tickets daily.
• Customer Success Teams: reduce first response times and improve satisfaction scores significantly.
• Support Managers: monitor resolution quality with AI-powered QA and analytics tools.

Who Can Use Pluno?

• B2B SaaS Companies: handling complex technical support tickets through Zendesk platform.
• Support Agents: looking for AI copilot to speed up ticket resolution times.
• Community Managers: automating responses on Discord and Telegram with high accuracy.

Pricing

• Custom Pricing: contact sales for tailored plans based on team size and volume.
• ROI Estimate: saves approximately $60,000 annually for a ten-person US support team.

Pros and Cons

Pros:

• High Resolution Rate: achieves up to 67% autonomous ticket resolution in production.
• Deep Integrations: connects with Jira, Slack, Sentry, DataDog, and custom APIs.
• SOC-2 Certified: enterprise-grade security with GDPR compliance and EU data processing.

Cons:

• Zendesk Only: currently limited to teams already using Zendesk as support platform.
• No Public Pricing: requires contacting sales to get plan details and costs.
• Enterprise Focus: may be overkill for small teams with simple support needs.

FAQs:

1) How does Pluno learn to resolve tickets?

it trains on your historical resolved tickets, not just help center articles.

2) What platforms does Pluno integrate with?

it works with Zendesk, Jira, Slack, Sentry, DataDog, and custom API endpoints.

3) Is Pluno suitable for non-technical support teams?

it is designed specifically for B2B technical support, not general customer service.

4) What security certifications does Pluno hold?

Pluno is SOC-2 Type 2 certified and fully GDPR compliant with EU hosting.

5) Can Pluno handle community support channels?

yes, it supports Discord and Telegram communities with 98% response accuracy.