Sabato AI

What is Sabato AI?

Sabato AI is a managed voice AI service that answers phone calls for online stores day and night. It connects to your catalog, orders, and helpdesk to handle product questions, order tracking, returns, and complaints. The Sabato team builds, monitors, and tunes each agent, with most stores live within two weeks.

Top Features:

• Ready-made workflows: order status, cart recovery, returns, and pre-sales flows come preconfigured for retail.
• Live catalog access: the agent checks products and stock live while customers talk.
• Follow-up actions: sends SMS or WhatsApp messages and updates CRM records and tickets.

Use Cases:

• Order tracking: answer where-is-my-order questions instantly without pulling staff off other work.
• Peak season cover: absorb holiday call spikes without hiring and training temporary staff.
• Pre-sales advice: recommend products by phone and send a checkout summary by text.

Who Can Use Sabato AI?

• Shopify merchants: connect natively and let the agent take phone support immediately.
• Support managers: cut call queues and review transcripts, summaries, and tags per call.
• International retailers: serve callers in each language you sell in without extra staff.

Pricing

• Store (from €490 per month): about 200 calls, one workflow, one language, and Shopify integration.
• Merchant (from €990 per month): about 440 calls, three workflows, two languages, and SMS follow-ups.
• Enterprise (from €1,990 per month): custom volume, unlimited workflows, five languages, and ERP or PIM integrations.

Pros and Cons

Pros:

• Fully managed: the team builds, reviews, and tunes agents, so no engineers needed.
• Retail focus: workflows are built around e-commerce calls rather than generic phone scripts.
• Fast launch: most stores go live with the agent within two weeks.

Cons:

• High entry price: the cheapest plan starts near five hundred euros each month.
• Call caps: lower tiers limit monthly calls, workflows, languages, and concurrent conversations.
• No self-serve trial: getting started requires booking a call with the sales team.

FAQs:

1) Does it work with Shopify?

Yes, natively, and it also supports Magento, WooCommerce, BigCommerce, and PrestaShop.

2) What if the AI cannot answer?

Merchant and Enterprise plans include workflows that hand calls to staff.

3) Do I need developers?

No, the Sabato team builds, connects, and manages the agent for you.

4) Which languages does it support?

Plans cover one, two, or five languages depending on the tier.

5) Does it replace my support team?

No, it takes routine calls so staff can focus on complex cases.