Talki

What is Talki?

Talki is an AI helpdesk for B2B and SaaS support teams. It pulls web chat, email, and Telegram messages into one shared inbox, where an AI agent answers routine tickets from your docs. Tricky cases go to a human teammate, while built-in translation, macros, and customer data keep human replies quick.

Top Features:

• AutoPilot agent: reads tickets, replies from your knowledge base, then closes or escalates.
• Shared inbox: handle web chat, email, and Telegram conversations in one team queue.
• Live translation: messages are translated both ways with DeepL for any language.

Use Cases:

• Ticket deflection: let AI answer pricing, setup, and policy questions around the clock.
• Telegram support: answer customers who message your bot from the web dashboard.
• Account-aware replies: see plan, revenue, and custom fields from your database in tickets.

Who Can Use Talki?

• SaaS startups: cover support around the clock without hiring a large team.
• Telegram-first communities: support users who prefer messaging a bot over email.
• Support leads: track response times, resolution rates, and AI share on dashboards.

Pricing

• Bootstrapper (free): one agent seat, 100 chats per month, and the chat widget.
• Growth (€9 per seat monthly): unlimited agents, 500 AI resolutions, and the Telegram bridge.
• Pro Max (€19 per seat monthly): 2,000 AI resolutions, AutoPilot AI, and the desktop app.

Pros and Cons

Pros:

• Quick setup: add a widget snippet, forward email, or link a bot in minutes.
• Low pricing: paid plans cost less per seat than most big helpdesk suites.
• Telegram depth: media, threads, and replies sync both ways with your inbox.

Cons:

• Young product: frequent releases mean some features are still being built.
• AI limits: backend actions like refunds or account fixes still need a human.
• Resolution caps: each plan limits monthly AI resolutions, so busy teams may upgrade.

FAQs:

1) How long does setup take?

Most teams go live in minutes with the widget, email forwarding, or a bot.

2) How does the AI learn my product?

It crawls your website and docs to build a knowledge base it answers from.

3) Which channels are supported?

Web chat, email, and Telegram, plus Slack, Discord, WhatsApp, and webhook integrations.

4) Is there a free plan?

Yes, the Bootstrapper plan is free for one agent and 100 chats monthly.

5) What happens when the AI is unsure?

It escalates the ticket to your shared inbox so a human can take over.