TheySaid

What is TheySaid?

TheySaid is an AI-powered feedback platform that transforms traditional surveys into interactive conversations. It helps businesses collect deeper insights from customers through AI-driven surveys, interviews, and user tests that adapt based on responses.

Top Features:

• AI-driven setup: type a sentence about what you want to learn and the AI creates an entire project for you.
• Automated insights: the system analyzes feedback for themes and key takeaways as responses come in.
• Action items: AI reviews each response and determines if you need to take action on specific feedback.
• Conversational interface: users chat with AI as they answer questions, providing a personalized experience.

Use Cases:

• Marketing teams: gather competitive intelligence, conduct win-loss interviews, and collect product testimonials.
• Product development: perform customer needs discovery, product quality interviews, and user testing.
• HR departments: manage employee engagement surveys, job applicant screening, and exit interviews.
• Sales optimization: understand customer objections and improve conversion rates through targeted feedback.

Who Can Use TheySaid?

• Businesses seeking growth: companies looking to reduce churn and increase qualified leads.
• Product teams: professionals who need deep user insights to guide product decisions.
• Founders and executives: leaders validating ideas and refining market positioning.
• UX designers: creators wanting rich user feedback to improve user experiences.

Pricing

• Free ($0/month): 5 free your testers/month, 1 workspace, 1 active test.
• Startups ($99/month, billed annually): Human testers $39/test, 10 free your testers/month, 1 workspace, 1 active test.
• Teams ($499/month, billed annually): Human testers $39/test, 25 free your testers/month, 1 workspace, 2 active tests. Most popular.
• Unlimited (Starting at $2,499/month, billed annually): Unlimited human testers included, unlimited your testers, workspaces & active tests.

Pros and Cons

Pros:

• Time efficiency: delivers twice the insights in half the time compared to traditional methods.
• Higher engagement: conversational format encourages more detailed and honest feedback.
• Actionable results: automatically identifies themes and necessary actions from responses.
• Versatility: works across multiple feedback formats from surveys to user tests.

Cons:

• Integration limitations: some workflow tool integrations are still listed as "coming soon."
• Learning curve: teams may need time to adapt to AI-powered feedback methodology.
• AI dependence: relies heavily on AI quality for question generation and insights.

FAQs:

1) How does TheySaid differ from traditional survey tools?

TheySaid uses AI to create conversational experiences rather than static questionnaires, allowing for dynamic follow-up questions based on responses.

2) Can I customize the AI-generated questions?

Yes, while AI suggests questions based on your goals, you maintain full control to edit, add, or remove questions.

3) How secure is my customer feedback data?

TheySaid follows industry security standards to protect all feedback data, with specific security protocols mentioned in their security page.

4) Is technical knowledge required to use TheySaid?

No, the platform is designed to be user-friendly with AI doing the heavy lifting for setup and analysis.

5) How quickly can I start seeing insights?

You can begin seeing real-time insights as soon as your first responses come in, with AI continuously analyzing new data.